Privacy Policy

Last update: 14.08.2025.

This Privacy Policy explains how Bez syd collects, uses, stores, and protects personal data of its clients and partners, including individuals and representatives of legal entities, in connection with the mediation and negotiation services we provide.

This Privacy Policy also includes data protection terms regarding usage of our website https://bezsyd.com, particularly concerning leaving comments, using cookies, site tracking, embedded content from other websites.

Data controller (who we are)

Bez syd is a personal professional project of Tanya Ibryamova, a certified mediator registered under No. 20250623007 in the Unified Register, maintained by Bulgarian Ministry of Justice, online accessible via https://mediation.mjs.bg/Register/Mediators .

Contact details:
Email: office@bezsyd.com
Phone: +359895118424

Usage of the website

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and Website Tracking

Our website uses cookies and other tracking technologies to enhance user experience, analyze traffic, and deliver personalized content.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences (e.g. language, login, settings) over a period of time.

Types of cookies we use:

• Essential cookies – required for the website to function properly
• Analytics cookies – used to collect statistical data about site usage
• Functional cookies – used to remember your preferences
• Marketing cookies – used to display relevant ads and content

Managing cookies

You can control and delete cookies through your browser settings. Please note that restricting certain types of cookies may affect the functionality of the website.

Embedded content from other websites

Аrticles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Categories of Personal Data We Process

Depending on the nature of the service engagement, we may process the following types of personal data:

For individuals (clients or participants in mediation or consultancy sessions):

• Full name and job title
• Email address and phone number
• Professional background and qualifications (if applicable)
• Data shared during consultancy (e.g. survey responses, feedback, assessments)
• Payment and invoicing details

For representatives of legal entities:

• Name, position, and contact details
• Company information: name, registration number, address, invoicing details
• Business-related information shared during consultancy (e.g. strategies, employee data, internal processes)

Legal Basis

We process your data based on:

• Performance of a contract or steps prior to entering into a contract;
• Legal obligation (e.g. accounting and tax compliance);
• Consent (where required, e.g. for marketing communications);
• Legitimate interest – improving service quality, protecting rights and interests.

Purpose of processing

We do process collected personal data for the following purposes:

• Analysis of clients’ needs and provision of mediation and consultancy services regarding negotiation strategies
• Preparation of individual strategies, recommendations, and reports
• Communication and coordination on projects
• Drafting of offers, contracts, and invoices
• Conducting trainings, seminars, and evaluations – following appropriate anonymization.

Who we share your data with

According to the Bulgarian law, applicable to our professional project, the discussions related to the dispute are confidential. Participants in the mediation procedure are obliged to keep secret all circumstances, facts, and documents that have become known to them during the procedure, including during the informational meeting about the mediation process.

In accordance with this legal provision, your data may be shared with:

• External experts and consultants involved in the project, when a proper consent has been provided;
• Accounting and legal service providers;
• IT service providers (e.g. online meeting platforms, CRM systems);
• Public authorities – where legally required.

All third parties are bound by confidentiality and data protection agreements.

How long we retain your data

We retain personal data:

• In accordance with statutory retention periods for accounting and legal documentation\
• For the duration of the contract and up to 5 years after its termination
• Until consent is withdrawn (where applicable).

Regarding the data shared when using the website – if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments on the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you shared personal data for the purposes of receiving any of our services, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Receive your data in a structured format (data portability)
• Lodge a complaint with the relevant Data Protection Authority, which for Bulgaria is Commission for Personal Data Protection with the following contact details:

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592  

GPS coordinates: N 42.668839    E 23.377495

Е-mail: kzld@cpdp.bg

Web-site: www.cpdp.bg

Working time: 9.00-17.30 hours

Contact

For any questions or requests regarding your personal data, please contact us at any time via office@bezsyd.com